RETURN / EXCHANGE POLICY
To return any items, a Merchandise Return Form must be printed, completed, and included in the box with your items.
STEPros LLC will not accept any returns without prior approval. If you have a product to be returned, you must call us first at (615) 220-7200. Products may be returned within 30 days of invoice date for a refund (excluding shipping/handling charges) if returned within that 30 days in the original unopened box. There will be no refunds on products that have been used. All returned merchandise must be returned in the condition it arrived including all original packaging and paperwork in order to receive a refund, credit, or replacement item.
Should you choose a refund, we will either credit the cost of the merchandise according to your method of payment or mail you a refund check. Return shipping charges must be prepaid and are not refundable. Any items returned or any orders canceled will be subject to a 15% restocking fee plus STEPros’ original expenses for shipping and handling charges. This restocking fee covers costs incurred by STEPros during the processing, handling, and return of your order. The restocking fee is waived on any items exchanged or returned due to mistakes made by STEPros during the sale, processing, and handling of the order.
Special ordered items, Items marked “Built To Order”, and Custom Products are not returnable. STEPros may offer products manufactured or assembled to customers specifications (“Custom Product(s)”). STEPros is not responsible for verifying or confirming the accuracy of specifications provided by the customer to STEPros for Custom Products. All Custom Products are sold on a “FINAL SALE” basis only, and no cancellations, returns, refunds or credits are allowed.
If, for any reason, this return policy is not strictly adhered to, STEPros will not be responsible for issuing any credits or refunds and will not do so on any products returned for any reason. Returns and exchanges are accepted only for items purchased from STEPros and only with prior authorization in accordance with the conditions set forth herein.
For Canada or other international returns, the shipping costs as well as the import duties and fees required to get the product shipped back to us will not be refunded. These orders will also be subject to the conditions and fees as stated above.
AUTHORIZED RETURNS SHOULD BE SENT TO:
849 AVIATION PKWY
SMYRNA, TN 37167